About this role
Job title: Customer Care Support Officer
The Lady9ice Hair is seeking a skilled Customer Care Support Officer to join their team in Yaba, Lagos.
In this role, you will be instrumental in providing comprehensive support to our customers, addressing their inquiries, and resolving any issues they may encounter. Your expertise will ensure a high level of customer satisfaction and contribute to the overall success of our operations.
This position offers a fantastic opportunity to advance your career in a fast-paced and customer-centric environment within the beauty industry.
Required Skills
- Customer Support
- Communication
- Problem-solving
- Technical Support
Key Responsibilities
- Provide technical and customer support to clients.
- Troubleshoot and resolve customer issues efficiently.
- Document customer interactions and resolutions.
- Follow up with customers to ensure satisfaction.
- Collaborate with other departments to address customer needs.
- Maintain a high level of product knowledge.
Qualifications
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High school diploma or equivalent; Associate's degree preferred.
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Previous experience in a customer support role.
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Strong technical aptitude and problem-solving skills.
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Excellent verbal and written communication skills.
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Familiarity with CRM and ticketing systems.
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About This Role
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The beauty and hair industry in Lagos is experiencing dynamic growth, driven by evolving consumer trends and a burgeoning demand for premium services. This role is pivotal in ensuring seamless customer interactions and fostering brand loyalty within this vibrant sector. Key technical skills include CRM software proficiency, conflict resolution, and effective communication protocols. Your impact will directly influence customer retention rates and contribute to the company's revenue growth by providing exceptional service experiences that align with business objectives.
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Who Should Apply
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How to Stand Out When Applying
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Posted Date
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November 12, 2026
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