Customer Care Support Office Representative

CC Support Office Representative

Location: Budapest, Hungary

Category: Customer Service & Administrative

widget: Regular

Remote: Hybrid

Job ID: 120584

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Description

• Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

• Customer Care Support Office Representative - Budapest (Hungary) - Your future position?

Overall mission:

• Ensure correct and daily execution of main responsibilities within the Customer Care Support Office according to the requirements specified in the role description. You will be based in Budapest and report to the Customer Care Support Office Team Lead and others in the team on specific tasks.

You will:

• Perform daily responsibilities as described in the job description

• Focus on training and gaining knowledge

• Work with guidance from Senior Representatives and Team Lead

• Build relationships within local teams

• Communicate with internal and external partners by phone or by email

Daily operations in the Customer Care Front Office:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues

• Daily communication and collaboration with operations, sales and the customer care front office

• Resolve issues and handle customer complaints internally and externally and determine corrective action

• Confirm pricing, inventory availability and provide ship date information

• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with

• International orders including inspection and shipping documentation requirements where relevant

• Prepare Invoices, Debit and Credit notes when relevant

• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations (Control Tower)

• Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

• Provide coverage and support accounts for other team members

• Extract and analyse to improve customer Indicators

• Update and Use Visual Performance Management with other departments and ensure performance improvement

You:

• Bachelor's degree required, Supply Chain Management or Business advantegous

• Fluency in English (written and oral form)

• 1+ years of experience in Customer Care

• Experience with SAP

• Knowledge of Microsoft Office or equivalent tools

• Customer service skills

• Experience of knowledge transfer activity

• Experience in a shared service center

• Demonstrated customer relationship management

• Basic inventory management knowledge

Our benefits:

• Flexible Working Arrangements (1-2 Office days/week)

• Private Health Insurance

• Monthly cafeteria plan

• Employee shop discount

• Travel reimbursement when commuting from out of Budapest urban area

• Access to exclusive perfumes and other employee discounts

• Recognition and referral programs

• Career development opportunities in our multinational environment

• Team buildings and company events

• Learning programs to develop your soft and hard skills

• Free coffee and tea in our equipped kitchen

LI-Hybrid

This is a hybrid remote/in-office role.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.

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