Customer Care Specialist

Customer Care Specialist

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locations

India

time type

Full time

posted on

Posted Today

job requisition id

JR_1049650

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

• Proficiency in any ERP system & Proficiency in MS Office.
• Customer services & support
• Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
• Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
• People Management skills- Should have managed a large team (Span of control)of 20 or more .
• Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
• Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.
• Experience: 8-10 years
• Language and communication skills- English & Tamil is a must.
• Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries.
• Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems.
• Strong problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively.
• Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/information recording.
• Customer-first attitude with a proactive approach to service; capable of keeping customers informed and satisfied even under pressure.
• Excellent interpersonal skills and a collaborative mindset to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.) and ensure all stakeholders are aligned.
• Attention to detail and a process-driven mindset, following company procedures and compliance standards for all service and order management tasks.

Your ZEISS Recruiting Team: Itishree Pani

About us

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

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