Customer Care Specialist P2 - Eindhoven

Job title: Customer Care Specialist P2 - Eindhoven

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Customer Support Specialist

Eindhoven | Hub & Hybrid | 2 days per week in the office

Every role at Illumina contributes to something bigger. This one helps ensure the technologies behind scientific discovery get where they need to go.

The Opportunity

As a Customer Support Specialist, you’ll be a primary point of contact for our customers across EMEA, helping fulfil orders for Illumina’s sequencing and genotyping instruments, reagents and service contracts.

Based at our EMEA distribution centre in Eindhoven, you’ll combine great customer care with accuracy, problem-solving and collaboration. And because we believe every role has the opportunity to make a difference, you’ll see how the work you do connects to a much bigger purpose.

Our EVP is built around Impact & Purpose, Innovation, and Experience & Culture, including the idea that every role can make a difference and that growth happens through meaningful work, new challenges and collaboration.

What you'll bring

• Fluent English; another European language is valuable, with German a plus but not essential
• Experience of previously working within a customer support role
• Strong communication and customer care skills
• Excellent attention to detail and quality
• The ability to learn new systems and processes quickly
• A solution-focused, adaptable approach
• Confidence working independently while collaborating as part of a team

You’ll work across systems including Salesforce, SAP, Quickbase and Microsoft Office.

What you’ll do

• Process high-value customer orders efficiently and accurately, reviewing customer specifications and commercial terms

• Respond to customer enquiries and identify suitable solutions

• Keep customers informed about order status, delivery dates, product availability and pricing

• Partner with Technical Support, Quotes, Finance, Sales and Field Service & Support to deliver a world-class customer experience

• Look for opportunities to continuously improve how we work and safeguard best practice

• Support additional priorities as needed

• Grow through meaningful work

• At Illumina, development is driven by curiosity and experience. Our EVP describes growth as happening through meaningful work, new challenges and collaboration with experts across the business, with each experience offering an opportunity to build skills, broaden perspective and increase impact.

• That makes this an exciting opportunity whether you’re at the beginning of your career or bringing customer experience with you. You’ll collaborate across functions, take ownership of your work and keep learning as you navigate new challenges.

• Ready to bring your curiosity, customer focus and attention to detail to work that contributes to something bigger? Apply and join us in Eindhoven.

• We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence in the application and interview process. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.