About this role
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries, and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
We’re looking for a Senior Customer Care Specialist
Responsibility:
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Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
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Perform outbound retention calls to clients whom contract is expiring.
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Developing and implementing aggressive retention strategies based on customer feedback.
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Negotiating with customers to renew contracts and retain business.
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Meet and exceed monthly targets through successful contract retention
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Establish good rapport and trust though proactive engagement
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Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
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Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
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Compile daily report
Requirements
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Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
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Experience in customer service.
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Proficient in English.
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Tech-savvy and computer literate.
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Excellent communication and interpersonal skills.
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Hands-on and a positive attitude.
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Team player with a high level of energy and able to work independently.