Customer Care Specialist 2

Job title: Customer Care Specialist 2

Location

San Diego, CA

Category: Professional Services

Salary

Apply for details

Country: United States

Employment: Contract

Worksite: On-Site

Job Description Target PR Range: 28-38/hr DOE

Key Responsibilities

Responsibilities include, but are not limited to:

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.
• Note: The responsibilities listed above are intended to describe the general nature and level of work performed by individuals in this position. Responsibilities may change based on business needs.

Education

• Bachelor’s degree or equivalent work experience

• Skills and Experience

• Minimum of 2 years of experience in customer support, order management, billing adjustment, operations support, or a related field.

• Exceptional verbal and written communication skills.

• Demonstrated ability to communicate information clearly and effectively to diverse audiences.

• Proficiency with Microsoft Office applications and enterprise systems, including CRM and ERP platforms such as Salesforce (SFDC) and SAP.

• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining a high level of accuracy and productivity.

• Proven ability to exercise sound judgment, resolve issues independently, and escalate matters appropriately when necessary.

• Ability to work independently and collaboratively in a team-oriented environment.

• Experience working in a fast-paced, deadline-driven environment.

• Equal Opportunity Employer

• We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.