About this role
Customer Care Representative
Location: Nigeria
Job Summary
- We are seeking a proactive, articulate and customer-focused individual to join our team as a Customer Care Representative.
- We are looking for someone who enjoys helping people, communicates effectively and is committed to delivering excellent customer experiences.
Key Responsibilities
- Handle incoming customer calls and enquiries professionally.
- Respond to customer complaints and provide appropriate resolutions.
- Follow up with customers to ensure their concerns are addressed.
- Maintain accurate records of customer interactions.
- Escalate unresolved issues to the appropriate department.
- Maintain a positive and professional relationship with customers.
Requirements
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Patience, empathy and a customer-oriented attitude.
- Basic computer literacy.
- Ability to work independently and within a team.
- Previous customer service or call centre experience is an added advantage.
Application Closing Date
22nd November, 2026.