Customer Care Representative Trainee

Customer Care Representative Trainee

Locations United States Of America, Connecticut, Orange

Posted 2 Days Ago

End Date: October 2, 2026

Job Requisition id R-33586

Job Info POSITION: Union - Customer Care Representative Trainee NUMBER OF OPEN POSITIONS: 4 LOCATION: CT - Orange - 60 Marsh Hill Rd HOURLY RATE: $29.58

Job Description Summary Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Key Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.

• Assist customers concerning credit and collection issues and make arrangements according to guidelines.

• Make requested changes or adjustments to customer accounts.

• Initiate service orders to respond to customer emergencies and other service work needs.

• Make outbound calls to resolve customer inquiries or follow up on collections issues.

• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

• Required Qualifications

• Previous work experience in a customer service environment, demonstrating excellent customer service skills.

• Professional written and oral communication skills.

• Effective listening and problem-solving skills.

• Ability to work a flexible schedule as needed.

• Experience using Microsoft Office required; experience with using customer information systems preferred.

• Competencies

• Be a role model

• Be agile

• Collaborate and Share

• Develop Self & Others

• Empower to grow

• Focus to achieve results

• Mobility Information

• Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Company:

• THE SOUTHERN CONNECTICUT GAS COMPANY

• Mobility Information

• Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

• At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

• Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

• Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

• October-2-2026

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• About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.

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