Customer Care Representative

StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech.

We are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically.

Applications are accepted only via this application form: https://forms.gle/jhGxwQoySCuDGvP16

Your area of impact

• Handle web and app user requests in Zendesk (email and live chat).

• Find the root cause of a user's problem, not just fix the specific case.

• Escalate user issues to the technical team.

• Tag user requests to collect analytics.

• Keep response times within our SLA.

• Share insights on recurring pain points and suggest improvements to templates, guidelines and processes.

Must-have requirements

• English at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary).

• Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone.

• Ability to handle a high volume of similar requests without losing speed or quality.

• Analytical mindset: you want to understand why a problem happened, not only remove the symptom.

• Availability to work shifts

Nice to have

• 1+ year of experience in Customer Support.

• Experience with Zendesk or other ticketing/CRM systems.

• Experience with high-volume email and live chat support.

• Experience in subscription-based mobile apps.

• Daily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency.

• Examples of improvements you proposed that were actually implemented.

What we offer

• Competitive compensation based on your skills and experience.

• Regular performance reviews to support your growth.

• Flexibility in choosing your workplace: remote or in one of our development offices.

• Comprehensive health insurance, including dental care and massages.

• Personalized learning program tailored to your interests and skill development.

• Sports compensation program: offline and online.

• Referral bonuses for bringing new team members.

• Bonuses for writing articles, public speaking and other activities.

• A great team and a friendly, supportive community!

Hiring process

• Application form.

• Assessment task.

• Interview with the Customer Care Team representative.

Want to join the team? Fill in the form, we look forward to meeting you!