About this role
Job title: Customer Care Representative
About this role
Customer Care Representative is responsible for responding to customer inquiries, resolving issues, and providing accurate information through our calls and chat channel. Your role is to ensure that our customers receive the highest level of service and satisfaction. With your exceptional communication skills and attention to detail, you will be able to provide prompt and accurate information to our customers, resolving any issues they may have
Roles & Responsibilities
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining practical solutions, and ensuring that clients feel supported and valued.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Collaborate with the customer service team to ensure customer issues are resolved promptly.
- Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.
- Proactively seek out opportunities to improve the customer service experience.
- Stay up to date with product knowledge and customer service best practices.
- Develop a deep understanding of all regional procedures and products within Ria.
- Meet individual and team performance targets for customer service and quality.
Position Requirements
- Bachelor’s Degree in any related field
- At least 2 years’ experience in related field
- Highly driven with passion for excellence in customer service
- Prior experience in providing support via chat
- Proficiency in Zendesk Chat or similar live chat platforms.
- Flexibility to work in shifts as needed, including extended hours weekends, and holidays.
- Fluent in English
Perks & Benefits
- Competitive Salary and Allowances
- HMO/Dental/Life Insurance Benefits on Day 1
- Paid Time Off (SL/VL) with Leave Conversion
- 13th Month Bonus
- Incentives
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.