Customer Care Representative

About the Role The Customer Care Representative will focus on providing customer service for delivery partners and homeowners, analyze information, and recommend action. They will process orders/requests, maintain accuracy from intake to filing, and keep the customer management system updated. The role includes resolving order issues, scheduling appointments, and supporting sales fulfillment processes.

What You'll Do

• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Schedules appointments with homeowners.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.
• Focus is on providing customer service for delivery partners/customers.
• Responsible for intermediate to complex level tasks.
• Able to provide back-up to other team members.
• Works under general supervision following defined procedures; requires some judgment in application.
• Ensure company payments are processed in a timely manner.

What We're Looking For

• High School diploma or equivalent.
• Minimum of 1-year customer service experience.
• Basic word processing and spreadsheet skills.
• Ability to develop and establish good interpersonal relationships.
• Demonstrates ability to work and contribute in a team environment.
• Good phone etiquette and verbal/writing skills.
• Customer orientation.
• Flexibility & positive outlook.
• Listening skills.
• Detail orientation.

Nice to Have

• (Not explicitly mentioned in source)

Compensation & Benefits

• Medical/Dental/Vision/Life Insurance.
• Health Savings Account contributions.
• Paid holidays plus PTO.
• 401(k) plan & contributions.
• Professional development.
• A culture that supports work-life balance.
• An environment where collaboration is key.
• Volunteer opportunities – on company time.
• Environmentally conscious business decisions.
• 8,000+ employees and career opportunities nationwide.