About this role
1st Shift | 7:30am - 4:00pm We are seeking a proactive and organized Customer Care Representative to join our team. This role requires strong interpersonal skills and the ability to work effectively across all levels of the organization. The ideal candidate will be proficient in SAP, capable of managing multiple tasks simultaneously, and committed to delivering exceptional customer service. Key responsibilities include providing timely updates to customers on priority orders, reporting daily delivery commitments to Center Management, and maintaining clear communication with Sales representatives regarding customer activity. This position is critical to ensuring smooth operations and high customer satisfaction. We offer: Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment! The perks and benefits of working at Oerlikon include the following: Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong. Excellent Dental and Vision coverage. Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey. 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us! Generous paid time off to support your physical and mental wellbeing. 12 paid company holidays to occasionally extend your weekends or time off. 100% company paid life insurance and disability insurance Employee Referral Bonus program because why not to bring your friends to work everyday! Your Responsibilities: Answering phone calls, emails and returning all inquiries Daily interaction with customers Research, data collection, data entry, and analysis Providing proactive notification of late deliveries Coordinate van pick up schedules Work with Center Management on: Customer commitments Coating schedule WIP Report Priority orders As the plant lead process owner (LPO) for HSE matters, this role will support HSE by the following: Ensure adherence to local, state, federal, and Oerlikon HSE regulations. Enforce company policies and procedures. Apply knowledge of personal protective equipment, safe work practices, and environmental stewardship principles. Conduct regular inspections, safety audits, and hazard assessments. Identify hazards and potential risks, and assist operational staff with mitigation strategies. Advise center managers on HSE-related topics. Perform first level investigations of workplace incidents and injuries, report findings, and support employee medical needs as necessary. Coordinate response to spills and supervise cleanup efforts. Deliver and coordinate HS