Customer Care Representative

Job title: Customer Care Representative

ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

Customer Care Representative

• Job Type Full Time
• Qualification
• Experience 2 years
• Location Lagos
• Job Field Customer Care, Success and Service
• Salary Range ₦150,000 - ₦200,000/month

Location: Okota, Lagos

Job Summary

• The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, processing requests, and ensuring a positive customer experience across various communication channels.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and escalate complex issues where necessary.
• Provide accurate information about products, services, policies, and procedures.
• Process customer requests, applications, orders, and account updates.
• Maintain accurate records of customer interactions using the company's CRM system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Identify customer needs and recommend appropriate products or services where applicable.
• Adhere to company policies, quality standards, and regulatory requirements.

Requirements

• Experience: Minimum of 2 years of experience in customer service or a related role, preferably in the banking sector.

• Posted: Jul 17, 2026

• Deadline: Not specified