About this role
Heritage Kidney and Medical Care (HKMC) is a specialist healthcare institution dedicated to the provision of comprehensive renal and related healthcare services. Formerly known as Caroline Medical Centre, HKMC has grown from its establishment in 2009 into a leading centre for dialysis, kidney transplantation, renal laboratory services, nephrology care, and other kidney-related medical services.
With a strong commitment to clinical excellence, patient-centred care, innovation, and ethical practice, HKMC provides integrated services designed to support the prevention, diagnosis, treatment, and long-term management of kidney-related conditions.
We are recruiting to fill the position below:
Job Title: Customer Care Representative (Front Desk)
Location: Abuja (FCT)
Employment Type: Full-time
Summary
- We are seeking a professional and patient-focused Customer Service Representative to serve as the first point of contact for patients and visitors, ensuring a smooth and positive experience.
Responsibilities
- Attend to patients and visitors courteously.
- Handle inquiries, complaints, appointments and patient registration process.
Requirements
- A degree in relevant field.
- At least 2 years experience as a customer Service Rep( front desk) preferable in healthcare.
- Good communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Proficiency in basic computer applications
Key Competencies:
- Empathy and compassion
- Professionalism and integrity
- Strong organizational skills
- Ability to multitask and remain calm under pressure.
Application Closing Date
29nd October, 2026.