About this role
We are seeking a professional and patient-focused Customer Care Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive and professional front-desk experience at Heritage Kidney and Medical Care.
Responsibilities
- Attend to patients and visitors courteously.
- Handle inquiries, complaints, and appointment scheduling.
- Manage patient registration processes.
- Ensure a positive and professional front-desk experience.
Requirements
- Degree in a relevant field.
- At least 2 years’ experience in customer service or front-desk operations, preferably in healthcare.
- Good communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with minimal supervision.
- Proficiency in basic computer applications.
- Empathy, compassion, professionalism, and integrity.
- Strong organisational skills and ability to multitask under pressure.