Customer Care Representative (Front Desk)

Heritage Kidney and Medical Care

Customer Care Representative (Front Desk)

Job Overview

Location

Abuja, FCT, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Healthcare & Medical

Experience Level

Junior (1-3 years)

Application Deadline

October 29, 2026

About the Company

Heritage Kidney and Medical Care (HKMC) is a dedicated healthcare provider focused on delivering specialized kidney and medical services. The organization is committed to providing high-quality patient care with a strong emphasis on compassion, professionalism, and integrity.

HKMC aims to be a leading center for kidney health, offering comprehensive diagnostic and treatment options. The clinic fosters a patient-centric environment, ensuring that every individual receives personalized attention and the best possible medical outcomes. Their team comprises experienced healthcare professionals dedicated to advancing patient well-being.

Job Description

Heritage Kidney and Medical Care is seeking a dedicated and professional Customer Care Representative to join their team in Abuja, FCT.

As the first point of contact for patients and visitors, you will play a vital role in ensuring a welcoming and efficient experience. This full-time, on-site position requires excellent interpersonal skills and a commitment to providing outstanding service within a healthcare setting.

Your responsibilities will include managing patient inquiries, scheduling appointments, and overseeing registration processes, all while maintaining a high standard of professionalism and care.

Required Skills

• Customer ServiceFront Desk OperationsCommunication SkillsInterpersonal SkillsProblem-SolvingAttention to DetailComputer ApplicationsEmpathyCompassionProfessionalismIntegrityOrganizational SkillsMultitasking

Key Responsibilities

• Attend to patients and visitors courteously.
• Handle inquiries, complaints, and appointment scheduling.
• Manage patient registration processes.
• Ensure a positive and professional front-desk experience.

Qualifications

• Degree in a relevant field.
• At least 2 years’ experience in customer service or front-desk operations, preferably in healthcare.
• Good communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment with minimal supervision.
• Proficiency in basic computer applications.
• Empathy, compassion, professionalism, and integrity.
• Strong organisational skills and ability to multitask under pressure.