About this role
About the Role
Heritage Kidney and Medical Care (HKMC) is seeking a professional and patient-focused Customer Care Representative to serve as the first point of contact for patients and visitors, ensuring a smooth and positive experience.
Key Responsibilities
- • Attend to patients and visitors courteously.
- • Handle inquiries, complaints, and appointment scheduling.
- • Manage patient registration processes.
- • Ensure a positive and professional front-desk experience.
Requirements
- • Degree in a relevant field.
- • At least 2 years’ experience in customer service or front-desk operations, preferably in healthcare.
- • Good communication and interpersonal skills.
- • Strong problem-solving abilities and attention to detail.
- • Ability to work in a fast-paced environment with minimal supervision.
- • Proficiency in basic computer applications.
- • Empathy, compassion, professionalism, and integrity.
- • Strong organisational skills and ability to multitask under pressure.