Customer Care Representative (Entry Level)

About the Role We're a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide. What You'll Do

• Handle customer inquiries through all channels, providing accurate information and ensuring queries are answered following company standards
• Escalate issues to the Team Leader and proactively follow up to resolve within SLA and communicate resolution to customers
• Document all inquiries in the system and maintain high-quality service to meet performance targets
• Monitor and follow up Fraud Alerts to customers and take necessary actions per SOP
• Provide customer insight to the Team Leader on issues/trends to drive action plans for improvement
• Maintain a safe and pleasant working environment in Customer Care and uphold Honest values
• Utilize supporting tools/databases per policy; participate in training as required
• Propose SOPs or scripts adjustments to maintain quality service and win back relationships
• Stay updated with product and promo information in a dynamic environment
• Perform duties in line with company standards What We're Looking For
• Entry-level opportunity with willingness to learn and grow in a fast-paced, quality-driven environment
• Strong communication and customer-focused mindset
• Ability to document inquiries accurately and follow processes
• Comfortable working shift-based, onsite in Jakarta
• Familiarity with using tools/databases and following SOPs
• Proactive, detail-oriented, and able to work in a team Compensation & Benefits
• Contract role with base 3-6 months, potential for extension or permanent placement based on performance
• Training opportunities and access to the best in the industry
• Modern office in central Jakarta and monthly wellness allowance
• Equal opportunity employer with commitment to diverse talent
• Competitive compensation aligned to Jakarta's UMPO; exact figures provided during interview