About this role
Job title: Customer Care Representative
We are seeking a dedicated and customer-centric individual to join our team as a Customer Care Representative.
In this vital role, you will be the primary point of contact for our customers, ensuring their inquiries are addressed, complaints are resolved efficiently, and their overall experience with our brand is positive and memorable.
This position requires excellent interpersonal skills, a proactive approach to problem-solving, and the ability to maintain a professional demeanor, especially when handling challenging situations. You will play a key part in fostering customer loyalty and contributing to the smooth operation of our service delivery.
Required Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Record Keeping
- Computer Skills
Key Responsibilities
- Respond to customer enquiries, complaints, and feedback professionally.
- Provide accurate information about products, prices, promotions, and store policies.
- Handle customer concerns promptly and escalate unresolved issues to the appropriate supervisor.
- Assist customers with orders, payments, and other service-related enquiries.
- Maintain accurate records of customer interactions and complaints.
- Follow up on customer issues to ensure satisfactory resolution.
- Work with the sales and cashier teams to ensure smooth customer service.
- Support customer satisfaction and retention initiatives.
Qualifications
- OND, HND, or BSc in Business Administration, Communications, or a related field.
- Previous customer service or customer care experience is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-focused attitude.
- Ability to remain calm and professional when handling complaints.
- Good record-keeping and basic computer skills.
- Must live within easy commuting distance of VGC, Lekki, or the Lekki–Ajah corridor due to the midnight closing shift.
Application Closing Date
November 10, 2026
About This Role
In Nigeria's rapidly expanding retail sector, exceptional customer service is paramount for driving sales and fostering loyalty. This role demands proficiency in customer relationship management, complaint resolution, and product knowledge dissemination. You will be instrumental in enhancing customer satisfaction, directly impacting revenue through effective problem-solving and a proactive approach to client engagement. Your ability to manage customer interactions and contribute to retention strategies will be key to the company's growth.
Who Should Apply