Customer Care Representative

Customer Care Representative

Job Overview

Location

Allen, Ikeja, Lagos, Nigeria

Salary

NGN 100,000 - 120,000 monthly

Employment Type Full-Time

Work Arrangement On-site

Sector Customer Service & Support

Experience Level Entry Level (0-2 years)

Application Deadline October 30, 2026

Job Description We are seeking a dedicated and organized Customer Care Representative to join our team in Allen, Ikeja, Lagos.

In this role, you will be the primary point of contact for our customers, handling inquiries, processing orders, and resolving any complaints to ensure a high level of customer satisfaction.

Key duties include maintaining accurate customer records, coordinating effectively with our production and logistics teams, and contributing to a positive customer experience. Proficiency in computer applications and basic accounting knowledge are essential for this position.

Required Skills

• Customer Service
• Customer Inquiries
• Order Processing
• Complaint Resolution
• Record Maintenance
• Coordination
• Computer Literacy
• Basic Accounting Knowledge
• Microsoft Excel
• Google Docs
• Organization
• Punctuality
• Independent Work

Key Responsibilities

• Handle customer enquiries efficiently and professionally
• Process customer orders accurately and promptly
• Resolve customer complaints with empathy and effectiveness
• Maintain accurate customer records and databases
• Coordinate with production and logistics teams to ensure timely delivery
• Contribute to a positive and supportive team environment

Qualifications

• Computer literate with basic accounting knowledge

• Proficient in Microsoft Excel and Google Docs

• Organised, punctual and able to work independently

• Must be willing to commit for at least one year

• Preferably reside around Ikeja, Ogba, Berger, Magodo or nearby areas

• Benefits & Perks

• Performance bonus