About this role
Customer Care Representative – Abuja
Industry: Customer Service / Business Services Location: Gwarinpa Abuja, Nigeria Employment Type: Full-Time Salary: ₦150,000 - ₦200,000/month Qualification: Degree Experience: 3 - 5 Years Gender: Other
Description
- Our client is seeking a friendly, professional, and customer-focused Customer Care Representative to join their team in Gwarinpa, Abuja. The successful candidate will be responsible for attending to customers, responding to enquiries, resolving complaints, and ensuring excellent customer satisfaction.
Key Responsibilities
- Attend to customers professionally and courteously.
- Respond to customer enquiries via phone, WhatsApp, and other communication channels.
- Handle and resolve customer complaints effectively.
- Provide accurate information about the company’s products and services.
- Maintain good customer relationships.
- Escalate complex issues when necessary.
- Keep proper records of customer interactions and enquiries.
Requirements
- Good communication and interpersonal skills.
- Customer service experience is an added advantage.
- Ability to communicate professionally with customers.
- Good problem-solving and listening skills.
- Basic computer and digital communication skills.
- Must be responsible, punctual, patient, and customer-focused.
- Candidates must be willing to work in Gwarinpa, Abuja.
Skills
- Customer Service