About this role
Section: Overview Hiring: Customer Care Relations Officer
Section: Responsibilities
- Manage customer enquiries and communication
- Maintain strong client relationships
- Resolve complaints and coordinate follow-ups
- Ensure a positive customer experience before, during and after automobile services
- Maintain accurate customer and service records
Section: Requirements
- Relevant experience in customer service, customer relations, front desk operations or related roles
- Excellent verbal and written communication and interpersonal skills
- Ability to handle enquiries, complaints, feedback and follow-ups professionally
- Strong organisational skills and accurate record-keeping
- Automobile, dealership, workshop or service centre experience is an advantage
- Proximity to the job location is compulsory