Customer Care Professional with advanced English and French skills KYC

Customer Care Professional with advanced English and French skills KYC

BA, Argentina

(Hybrid)

Job Description

As a Customer Care Professional in KYC back office team, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

Responsibilities

• Deliver extraordinary customer care by managing KYC cases concerning customer accounts in a fast paced, structured customer care environment.
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by quality, effectiveness, efficiency and quality.

Qualifications

• Fluency in writing and speaking in advanced English; English is a must (Excluding).

• Fluency in writing and speaking in advanced French; French is a must (Excluding).

• This position operates in a Monday - Friday environment and we require availability ranging from2 PM to 8 PM. We require flexibility.

• Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.

• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

• Demonstrated consultative experience, ability to influence, resourceful.

• Exceptional listening and relationship building skill.

• Creative problem-solving, eager to find customized solutions.

• Experience owning or working in a small business a plus.

• High school diploma or equivalent required.

• Bachelor’s degree preferred - Education benefits available.

• Service vocation to contact customers.

• We’d love to learn more about you! Please make sure to submit your CV in English, as this is an important step in our recruitment process and will help us properly review and move forward with your application.

• About American Express

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• Job Info

• Job Identification

• 26014862

• Job Category

• Operations/Customer Service

• Posting Date

• 10/06/2026, 08:40 PM

• Apply Before

• 10/14/2026, 11:00 PM

• Job Schedule

• Part time

• Job Shift

• Evening

• Locations

• Av. Belgrano 955, Buenos Aires, CF, C1092AAJ, AR

• (Hybrid)

• Career Area

• Customer Service and Travel

• Return to Jobs List

• EXPERIENCE THE POWERFUL BACKING OF

• AMERICAN EXPRESS.

• American English

• Deutsch

• American English

• Español

• Français

• Italiano

• 日本語

• About Team Amex

• Career Areas

• Locations

• Students

• Jobs

• Are You Still With Us?

• It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

• End Session

• Continue Working

• Work Summary

• This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

• 1000

• Required

• Discard

• Add Summary

• Page Customer Care Professional with advanced English and French skills KYC - American Express Careers loaded