About this role
Job title: Customer Care Professional – US Banking Servicing
9th in Great Place to Work’s Best Workplaces in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great Place to Work's Best Company To Work For 2025
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Responsibilities
- Provide extraordinary customer care via phone to Banking customers
- Support Customer First philosophy by ensuring professional handling of customer requests
- Supporting Customers with Banking transactions and funds inquiries
- Respond and resolve customer inquiries around rewards and redemption
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices
Qualifications
Minimum Qualifications:
- At least college level
- Banking, Financial Services and Investment (BFSI – savings, checking, de