About this role
Customer Care Professional
Job Description
9th in Great Place to Work’s Best Workplaces in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026 4th in Great Place to Work's Best Company To Work For 2025
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Responsibilities
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Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.
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What would you do every day as a Customer Care Professional?
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Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
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Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and