About this role
Customer Care Manager
ROLE DESCRIPTION
The Customer Care Manager is responsible for designing, implementing, and overseeing customer service strategies that enhance the end-to-end Air Peace passenger experience across all touchpoints. The role ensures consistent service delivery at stations, contact centers, digital channels, and onboard, while driving service quality improvements to strengthen brand loyalty and customer satisfaction. The Manager will lead the customer care team, manage service, recovery procedures, and act as a central liaison between passengers and internal departments.
KEY RESPONSIBILITIES
Responsibilities include but are not limited to:
- Customer Service Leadership & Strategy
- Develop and implement Air Peace's customer Care strategy, aligned with the airline's commercial and service vision