About this role
The role
You’ll be the face of bsport Billing towards the client, supporting studios with care and empathy in every Intercom conversation. You’ll make billing questions easy to understand, ensure studios feel heard and supported, and work closely with Billing Specialists, who take care of the requested billing actions.
What you will own
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Client billing conversations (escalated by Level 1)
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Explain what the client sees: an invoice line, a bsport fee, a price change, a SEPA failure, a payment status, a refund timeline.
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Answer directly whenever the answer is an explanation.
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Client request intake
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When the client needs an action (invoice correction, credit note, refund, plan change, payment method update), qualify it: what, why, which account, which amount, which evidence.
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Hand it to the Billing specialists through the billing process, with everything they need to act without going back to the client.
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Follow-up until closed
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Keep the client informed while the Billing specialists perform the action, and confirm with the client once it is done.
You would be great fit if you have
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Customer support experience: 1+ year, ideally handling billing and payment-related questions.
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Strong communication skills: You write clearly and calmly, making complex billing details easy to understand.
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A detail-oriented mindset: You gather all the relevant information before escalating an issue, ensuring smooth and efficient handovers.
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Language skills: Fluent in English, plus French or Spanish.
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Nice to have: Experience with Intercom, SaaS subscription billing, SEPA payments, or Stripe.
What We Offer
🤖 AI-powered, from day one Your own Claude account and a monthly AI tools budget.
🩺 Your health comes first Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.
🧘 Move like the people we serve Wellhub access to thousands of gyms, studios and wellness apps.
💳 Get more from your pay Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.
☀️ A great place to work, live and connect Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.
The hiring process
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Introduction call with Daria, talent acquisition
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First interview with Chloé, your future team leader
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Second interview with Taninna, Head of CSM
We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.
If you require accommodations during the application or interview process, please inform us.
Departments
CSM
Role
Customer Care
Location
Barcelona, Passeig de Gràcia
Remote status
Hybrid
Job Level
IC2 - Junior
CSM
Barcelona, Passeig de Gràcia
Hybrid
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