About this role
A fixed-term full-time position in the Toll Operations division in Kleinostheim near Frankfurt, Germany, available as soon as possible. The role focuses on customer care for toll services within Europe, with responsibilities spanning advising customers on tolls and billing, handling registrations and billing details with customers, suppliers, and partners, processing orders, registrations, complaints, and returns, defining and harmonizing toll processes for existing and new toll systems, collaborating closely with all involved cooperation partners and suppliers across the value chain, and creating and updating process documentation.
Responsibilities
- Advise customers on tolls in Europe and their billing options, and clarify registration and billing details with customers, suppliers, and partners
- Process orders, registrations, and handle complaints and returns
- Define and align toll processes for existing and new toll systems
- Work closely with all cooperation partners and suppliers across the value chain
- Create and update process documentation
Requirements
- Successfully completed commercial training or an equivalent qualification
- Ideally, industry experience in toll, transport, and logistics, plus several years of professional customer service or toll service experience
- Strong service mindset with solution- and customer-oriented approach
- Very good MS Office skills (PowerPoint, Excel, Word)
- Very good German and English skills, both spoken and written; additional languages are a plus