Customer Care Consultant - Toll Services
About this role
A fixed-term full-time position in the Toll Operations division in Kleinostheim near Frankfurt, Germany, available as soon as possible. The role focuses on customer care for toll services within Europe, with responsibilities spanning advising customers on tolls and billing, handling registrations and billing details with customers, suppliers, and partners, processing orders, registrations, complaints, and returns, defining and harmonizing toll processes for existing and new toll systems, collaborating closely with all involved cooperation partners and suppliers across the value chain, and creating and updating process documentation.
Responsibilities
- Advise customers on tolls in Europe and their billing options, and clarify registration and billing details with customers, suppliers, and partners
- Process orders, registrations, and handle complaints and returns
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