About this role
About the Role Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. This role offers the opportunity to drive meaningful operational performance while expanding your professional potential. What You'll Do
- Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management.
- Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions.
- Perform routine technical user setups and manage application accessibility across platforms.
- Cross-Functional Collaboration: Network with internal business partners to coordinate fast, accurate issue resolution.
- Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway.
- Recommend continuous workflow and process improvements within the local service group. What We're Looking For
- Technical Expertise: Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution.
- Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently.
- Technical Troubleshooting to dissect complex user access errors and platform malfunctions.
- Professional Experience: Strong follow-through and ownership to see issues through to successful customer completion.
- Adaptability and comfort navigating rapid changes in system architectures or process documentation.
- Excellent communication to clearly outline technical workflows to non-technical business users. Compensation & Benefits
- Salary range: $40,000-$43,000 annually (USD).
- Incentive Bonus Plans; Medical, Dental, Vision benefits; 401K with Company Match; 10 Paid Holidays; Generous Paid Time Off Packages; Employee Stock Purchase Plan; Paid Parental & Family Leave; and more!