About this role
Customer Care Assistant III
Description
- This will be the entry and training grade for this cadre. An officer at this level will work under the guidance and supervision of a senior officer.
- Manning the reception desk
- Responding to visitors' queries, email and telephone inquiries
- Receiving, screening, guiding and directing visitors to designated offices and areas
- Recording and confirming visitors' appointments
- Issuing visitors passes
- Maintaining daily record of visitors' details
- Maintaining calls register
- Offering assistance and guidance to customers/clients with disabilities
- Administering customer service feedback forms and access to information forms to clients
- Offering administrative and secretarial support to the department; and
- Dispatching IEC materials and newsletters to both internal and external stakeholders.
Requirements
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Diploma in any of the following disciplines:- Customer Care, Public Relations, Mass Communication, Communication and Media, Event Management, Front Office or equivalent and qualification from a recognized institution; and
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Proficiency in computer applications.
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