About this role
Digital Health Agency (DHA)
Description
- Manning the reception desk and receive, screen, guide and direct visitors to designated offices and areas
- Recording and confirming visitors' appointments and issue visitor passes
- Offering assistance and guidance to customers/clients with disabilities
- Reporting suspicious visitors to the security personnel
- Maintaining daily record of visitors' details
- Maintaining up to date records on visits and calls and emails
- Updating the internal directory
- Directing incoming calls and outgoing calls and customer service enquiries (including walk in clients and emails)
- Administering customer service feedback forms and access to information forms given to clients
- Offering administrative and secretarial support to the department
Requirements
- Cumulative period of three (3) years relevant work experience in the grade of Customer Care Assistant III or in a comparable position
- Diploma in any of the following disciplines:- Customer Care, Public Relations, Mass Communication, Communication and Media, Event Management, Front Office or equivalent and qualification from a recognized institution
- Proficiency in computer applications
- Shown merit and ability as reflected in work performance and results.