Customer Care and Administrative Officer

hotnigerianjobs.com

Genade Homes is a forward-thinking real estate company committed to redefining the future of housing across Africa. We specialize in delivering affordable, high-quality, and sustainable real estate solutions designed to enhance comfort, promote healthy living, and create long-term value for individuals and families.

At the core of our operations is a strong mission: to expand homeownership opportunities by making eco-friendly and well-planned communities accessible to more people. We believe that owning a home should not only be a dream, but a realistic and achievable goal.

As part of our team, you will be joining a company driven by purpose one that values integrity, creativity, and impact. Here, every team member plays a vital role in shaping the future of real estate across the continent.

We are recruiting to fill the position below:

Job Title: Customer Care and Administrative Officer

Location: Area 1, Durumi - Abuja (FCT)

Employment Type: Full-time

About the Role

• Genade Homes Limited is looking for a confident, well-presented professional to handle customer relations and administrative duties. You will be the first point of contact for our clients, in person, on calls and in chats.

Key Responsibilities

• Welcome and attend to clients and visitors at the office in a professional manner
• Handle inbound and outbound calls, and respond to customer messages on WhatsApp, email and social media
• Attend to customer enquiries and complaints promptly, and follow up until they are resolved
• Escalate issues to the right department and keep customers updated
• Maintain accurate customer records and update the database regularly
• Meet response time targets and submit regular reports
• Provide day-to-day administrative support, including filing, documentation, scheduling and correspondence
• Support the sales team with client follow-ups and appointment coordination

Requirements

• Minimum of 2 years' working experience in a corporate setting
• Excellent communication skills: confident and clear in face-to-face conversations, on phone calls and in written chats and emails
• Polite, professional and presentable, with a warm, customer-friendly attitude
• Able to stay calm and handle difficult or upset customers
• Good organisational and multitasking skills
• Proficiency in Microsoft Office and Google Workspace
• Experience with CRM or helpdesk tools is an advantage
• Experience in a sales or real estate company is an advantage
• Must reside in or be able to work from Abuja

Salary

N120,000 - N150,000 monthly.

Application Closing Date

7th November, 2026.