Customer Care Agent II

Job title: Customer Care Agent II

Calpine Job Posting

Customer Care Agent II - Job Posting Details

Posting Details Posted: September 29, 2026 Full-Time Locations Houston Office 717 Texas Ave Ste 1000 Houston, TX 77002, USA Houston Office 717 Texas Ave Ste 1000 Houston, TX 77002, USA

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Job Details

Description

• Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern, and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

• The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

• Job Summary (includes but is not limited to the following, other duties may be assigned)

• Responsible for the accurate and efficient resolution of customer service issues.

• Job Responsibilities

• Answer incoming customer service calls, usually for commercial, GLO or other more complex accounts

• Train new agents on basic CCA responsibilities, answering calls, webchats, processes, and procedures

• Provide customers with full resolution to issues or concerns

• Correspond and coordinate with other departments to achieve issue resolution for customer

• Learning a brand at a time.

• May have existing prior energy experience

• All other responsibilities of Customer Care Agent I

• Perform the job.

• Performs standardized, ongoing duties and tasks with supervision as needed.

• Can multitask across applications and support different books of business and work more independently.

• Routine decisions with minimal supervisor approvals.

• With need guidance ensures the timely and accurate performance of responsibilities for a single trade, group of closely related tasks or functional area.

• Duties and tasks are less standardized and may be more complex.

• Resolves routine questions and problems, and refers more complex issues to higher levels as needed.

• Able to provide creative solutions for unique customer service issues.

• Works under indirect supervision and/or defined parameters.

• Prioritizes basic tasks; priorities typically guided by standard practice

Job Requirements

• HS degree or equivalent certification required.

• Requires 3-4 years experience in Retail Electricity, and/or in a customer service capacity.

• Must be willing to work on a rotating schedule

• Must be open to work and travel during emergencies and natural disasters to keep customer service operations running smoothly

• Hourly Range

• $15.16-$21.23

• Additional Calpine Information

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. Determination on requests for reasonable accommodation are made on case-by-case basis.

Qualifications

Skills

• Behaviors
• Motivations

Education

Experience

• Licenses & Certifications

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.