Customer Care Advocate
About this role
Job title: Customer Care Advocate
About the Role The Customer Care Advocate supports MetLife customers across phone and digital channels, resolving complex insurance and benefits questions with empathy and care. You’ll work in a collaborative team environment with paid training and AI-powered tools to guide conversations, protect customer information, and deliver end-to-end support. No prior insurance experience is required; candidates with at least one year of customer-facing experience will find a meaningful entry point into a leading financial services company.
What You'll Do
- Serve as the primary point of contact for customers across phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end with professionalism and care.
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