About this role
Customer Care Advisor
Join Magna as a Customer Care Advisor: deliver friendly, proactive support across phone, email and chat; help customers secure great homes and be part of a collaborative and agile team.
Salary: £26,677 per annum plus additional benefits. Hours: 37 hours per week. Contract: Fixed-term contract for durations between 5 and 18 months. Location: Home-based with occasional travel to the office in Dorchester (DT1 2PJ). Closing date: 22 October 2026 at midday. Talent Discovery Day: If successful you will be required to attend our Talent Discovery Morning on Tuesday 27th October at our Everdene Office prior to securing a final interview on the 28th October. Visa sponsorship: We are unable to provide visa sponsorship. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The Role and what you take care of: We are seeking a customer-focused, highly motivated, and approachable Customer Care Advisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our Magna values and vision of creating great homes together.
Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs. Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system. Using IT systems to provide solutions and help answer queries. Liaising with contractors and wider work colleagues and partners.
What you need to be successful: Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments. IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents. Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need. Act calm under pressure and spot trends – role modelling what great customer experience looks like. Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge. Full training will be provided (Training will take place on site and virtually).
Applicants with transferable skills are encouraged to apply. Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact us.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
Department Customer Contact & Community Support
Role Customer Care Advisor
Location
Home-based with occasional travel
Salary
£26,677/year
Employment type Contract
Closing date 22 August, 2026
Closing time Midday
Job profile https://s3.eu-west-1.amazonaws.com/magna2020/files/Customer-Care-Advisor-Role-Profile-V1024012.pdf
Contact Dani Davies
Talent Acquisition Manager
People
Colleagues
Zoe Chipp
Customer Care Supervisor
Gemma Hounsell
Customer Care Operations Manager
Benefits and perks
- Competitive annual leave entitlement which increases progressively
- Company sick pay
- Pension matched up to 8%
- Learning and Development
- Mileage
- Agile working
- Paid day a year to volunteer
- Parental leave
- Wellbeing Portal
- Colleague Engagement Group
- Rental / Stamp Duty Loan
- Credit Union
- Employee Assistance
- Health Care Cash Plan
- Discounts on entertainment and shops
Workplace and culture We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
- Always safe
- All about customers
- Be kind
- Own it
- One team
- Be curious
Current job openings
- Complaints Advisor
Customer Contact & Community Support
Home-based with occasional travel
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About Magna Housing We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.
Founded in
1993
Co-workers
500
Customer Care Advisors Home-based with occasional travel Customer Care Advisors
Join Magna as a Customer Care Advisor: deliver friendly, proactive support across phone, email and chat; help customers secure great homes and be part of a collaborative and agile team.
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