About this role
Job title: Customer Care Advisor - German, Polish and English Speaker
Location: Remote (UK or Ireland) Fixed Term: 21st September 2026 - 10th January 2027 Hours: Part-Time | 40 Hours within:
- Monday – Friday: 6:30am – 10:00pm
- Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Are you fluent in German or Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
-
Provide fast, friendly, and effective support via phone, live chat, and email
-
Help customers throughout their journey—from product queries to post-purchase care
-
Collaborate with internal teams to provide timely resolutions
-
Monitor and report customer trends to improve our service
-
Take ownership of your personal development and contribute positively to the team
-
Maintain strong performance aligned with KPIs and company values
-
We would like to meet someone who is
-
Fluent in German or Polish, and English (spoken and written)
-
Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
-
Clear, confident communicator with excellent written skills
-
Comfortable handling challenging conversations with empathy and professionalism
-
Familiar with tools like Outlook, Word, Excel, and web browsers
-
Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
-
Positive, energetic, and proactive with a “can-do” attitude
-
Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
- Competitive salary and benefits package
- Fully remote working
- 50% staff discount & 25% for family and friends