About this role

Overview

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Location: 520 Ellsworth St, Albany, OR 97321

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans

Qualifications

High school diploma or GED equivalent required
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old

Transcript

My name is Taittha and I'm a sales management trainee. Oh, it's amazing when I say the support I have from my supervisors to my colleagues, the camaraderie with the whole team, anybody in corporate, and it's just, it's, it's amazing. The support is unreal. The support moving through the ranks with enterprise, um, I think that's one of the strong suits of enterprise is the camaraderie and the mentorship you can gain within the company. So my managers have always been there with me to. Guide me in the right direction and give me advice when I need it. Everyone's been so supportive of me. I actually have a disability that not many people can see just by looking at me, and I've had um my manager doing like seizure training for everyone, like they went out of their way to do that for me. Um, and they give me the time I need to do everything. Because everyone that works for the company seems to be so down to earth, so understanding and empathetic about what one another goes through that it's easy to kind of lean on each other to, you know, help you through those tough times or help you through those, um, gray areas in your career or you know, everyday life, everybody just always has the answer is willing to help.

PausePlay

% buffered00:00

00:00

UnmuteMute

Settings

CaptionsDisabled Transcript Disabled

CaptionsBack to captions menu

DisabledEnglishENFrançaisFR

Exit fullscreenEnter fullscreen

What's the support like at Enterprise Mobility?

Employee Q&A

Get to know us

Life at Enterprise Mobility

Discover how each team member plays a vital role in driving our success. Hear about their experiences, why they love what they do and what it takes to join us. Ready to make your move?

Related Jobs

4 Jobs

Jobs

4 Jobs in undefined, undefined

Customer Service Representative - Wenatchee Wenatchee, WARegular Full-Time Save Job

Management Trainee Wenatchee, WARegular Full-Time Save Job

Automotive Detailer - Car Washer - Yakima - Full Time Yakima - Ellensburg, WARegular Full-Time Save Job

Summer 2027 Management Trainee Sales Internship - Yakima Yakima - Ellensburg, WAIntern Full-Time Save Job

View All Jobs

Your local group

Oregon

View Jobs and Recruiters

Experience

Representative - Grand Junction Regional Airport
Grand Junction Regional Airport (GJT), COSeasonal Full-Time
IT Manager - Workforce Technology
St. Louis - Brentwood, Richmond Heights, Clayton, Maplewood & central areas, MORegular Full-Time
Automotive Detailer - Car Washer - Marana - Full Time
Tucson, AZRegular Full-Time
View All Jobs
Job Alerts
Alerts straight to your inbox
Info
First Name
Last Name
*Email Address
Please enter an email address.
Areas of Interest
*Job Category
Please choose
Accounting Internships
Accounting and Finance
Airport
Analytics and SEO
Audit
Automotive Apprenticeships
Automotive and Transportation
Aviation
Bus Driver
Call Center
Car Wash / Detailer
Claims Management
Customer Service
Diesel Mechanic
Digital Marketing
Driver
Entry Level
Facilities Management
Graphic Design
Hardware - Security - Network Engineering
Human Resources
IT Internships
IT and Technology
International Management Trainee
Internships
Legal
Maintenance Mechanic
Management Trainee
Marketing
Mechanic
Office Administration
Payroll
Retail Operations
Risk Management
Sales
Software Engineering
Supply Chain
Tax
Technology - Other
Technology Product Management and Development
UX
Work from home / Remote
Please choose
Please choose
Accounting Internships
Accounting and Finance
Airport
Analytics and SEO
Audit
Automotive Apprenticeships
Automotive and Transportation
Aviation
Bus Driver
Call Center
Car Wash / Detailer
Claims Management
Customer Service
Diesel Mechanic
Digital Marketing
Driver
Entry Level
Facilities Management
Graphic Design
Hardware - Security - Network Engineering
Human Resources
IT Internships
IT and Technology
International Management Trainee
Internships
Legal
Maintenance Mechanic
Management Trainee
Marketing
Mechanic
Office Administration
Payroll
Retail Operations
Risk Management
Sales
Software Engineering
Supply Chain
Tax
Technology - Other
Technology Product Management and Development
UX
Work from home / Remote
*Location
Add
Internal Server Error
Please add options above
Sign Up
https://www.enterprisemobility.com/en/careers/job.html/

Customer Assistance Representative