About this role
About the Role As a Customer and Supplier Quality Engineer (m/f/d) at the Bouzonville site, you will manage supplier quality performance and support customer quality activities within ZF's Quality Department for Chassis Components and Foundation Brakes. You will work closely with production, maintenance, R&D, methods engineering, and global functions to ensure quality across the supply chain, with a focus on the Bouzonville site. What You'll Do
- Ensure customer satisfaction by leading all customer-related quality topics
- Manage customer claims end to end (analysis, containment, 8D/problem-solving, follow-up, and on-time closure)
- Implement and promote continuous improvement methodologies to enhance quality performance and prevent recurrence
- Ensure the successful execution of all quality-related aspects of projects within your area of responsibility
- Supervise problem-solving activities, customer complaints, and warranty return management
- Ensure supplier quality performance and drive the continuous improvement of supplier quality standards and processes
- Apply continuous improvement principles and methodologies to support sustainable quality excellence across the organization What We're Looking For
- Education: Master’s degree (Bac+5) in Quality, Engineering or equivalent experience
- Experience: Minimum 3 years in a similar position
- Technical skills: Problem-solving methodologies (e.g., 8D, 5 Why, Ishikawa), audit techniques, and automotive quality standards like IATF 16494 or VDA 6.3
- Tools: Microsoft 365
- Languages: Advanced English & French; German is a plus Nice to Have
- German language proficiency is a plus