About this role
Customer and Partner Engagement Manager
United States, Multiple Locations
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Job description
Company and benefits
Job number
200063939
Date posted
Oct 28, 2026
Work site
0 days / week in-office – remote
Travel
Less than 25%
Profession
Business Operations
Discipline
Business Management
Role type
Individual Contributor
Employment type
Full-Time
Overview
Microsoft’s Retail & Consumer Goods organization partners with customers across the industry to help them achieve their business priorities through Microsoft technology, cloud capabilities, artificial intelligence (AI), and industry solutions. The team brings together sales, technical, customer success, business operations, partner, and industry expertise to help customers transform their businesses and realize greater value from their Microsoft investments.
As a Customer and Partner Engagement Manager within Microsoft’s Retail & Consumer Goods organization, you will serve as a strategic partner to leadership, helping create clarity in ambiguous and complex situations and driving prioritization, decision-making, and effective business execution across the organization.
You will collaborate with leaders, internal stakeholders, and cross-functional teams to translate organizational strategy into execution plans, oversee critical business priorities, and support the continuity of business operations. You will leverage your understanding of organizational strategy and planned deliverables to support complex budget planning and advise leaders on strategic business decisions. You will also support key business management priorities, enable a healthy organizational scorecard, and drive cross-team projects that address evolving and complex business needs. Through well-cultivated relationships and influence, you will connect leaders and teams, enable effective decision-making, and help ensure successful execution against organizational priorities. In addition, you will help advance culture and People Strategy initiatives while leading executive-level communications across a variety of internal audiences.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Business Operations
- Collaborates with internal stakeholders and teams to supervise the creation and implementation of execution plans. Leads and oversees processes to ensure alignment across groups. Clearly communicates plans and mutual commitments across stakeholders, reviews process execution and performance to ensure results align with business priorities and scorecards. Sets effective practices for execution of strategies defined by leadership by leveraging consolidated information and advocating for and presenting clear business cases to the leader and business partners. Contributes to organizational design conversations and facilitates successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Establishes key indicators of success in alignment with strategy to help streamline business strategy execution. Works within the organization to report against and adjust targets if necessary. Oversees corporate governance and performance management