Customer Advocate - Japanese Speaking

About the Role Customer Advocates are passionate about helping customers by providing an incredible experience. In this Japan-focused role, you’ll draw on specialized billing, licensing, and pricing knowledge to support the Japan market and collaborate with the sales team to deliver seamless sales support and an exceptional customer experience. What You'll Do

• Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels
• Understand the customer buyer journey and provide billing and licensing support including quoting and pricing calculation
• Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset
• Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers
• Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience
• Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”
• Acquire knowledge of new systems, products, and processes, and policies What We're Looking For
• Fluency in Japanese and English on day one
• Extensive background providing sales support through various channels such as email, phone, and chat
• Strong customer service skills with empathy, use of positive language, attentiveness, and effective listening
• A native level of spoken Japanese communication with the ability to convey technical issues in non-technical terms
• Ability to read and write in English (equivalent to TOEIC 740)
• Ability to work under pressure and remain flexible to changing schedules and demands
• Robust multitasking skills with strong attention to detail
• A positive attitude, a sense of urgency, and timely, thorough execution
• Professional attitude with adaptability and flexibility to cope with changes and challenges effectively Nice to Have
• Familiarity with Atlassian's suite of products; experience using Jira or Confluence is an advantage
• A proven ability to deliver projects, from concept to execution
• Demonstrated talent for inspiring change from customer feedback Compensation & Benefits
• Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.