Customer Account Specialist

Customer Account Specialist

We are looking for a customer-focused Customer Account Specialist to support order management and client communication for in the greater Vancouver area. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, clear communication, and the ability to manage changing priorities in a fast-paced service environment.

Responsibilities

• Guide customer orders through the full fulfillment process, ensuring each stage is handled accurately and completed on schedule.

• Prepare and update quotes, enter orders, maintain product setup details, and document customer interactions and status changes in company records.

• Communicate proactively with assigned accounts to answer questions, resolve concerns, and provide meaningful updates on order progress.

• Partner with teams across manufacturing, quality, purchasing, engineering, and finance to remove delays and support timely delivery commitments.

• Build strong working knowledge of product lines and internal processes so you can provide customers with reliable information and recommendations.

• Review order activity and demand patterns to help anticipate customer needs and support inventory, purchasing, or production planning.

• Monitor open items, changing deadlines, and recovery dates while adjusting priorities to keep service levels high.

• Identify recurring customer issues, market signals, and account trends, then share insights that may improve service quality or support business growth.

• Contribute ideas and practical improvements that strengthen team efficiency, consistency, and overall customer experience.

• Take on additional related tasks as needed to support account service and fulfillment operations.

• Experience in customer success, account coordination, customer service, or order fulfillment within a business-to-business environment.

• Ability to manage multiple customer requests and order activities while maintaining accuracy and strong attention to detail.

• Strong written and verbal communication skills with the ability to collaborate effectively across internal departments and external accounts.

• Background in account management, sales support, or fulfillment tracking, with confidence in handling follow-up and issue resolution.

• Analytical ability to review order history, demand activity, and service trends for reporting or planning purposes.

• Proficiency with business systems used for order entry, activity tracking, and correspondence documentation.

• Strong organizational skills and the ability to adapt quickly when priorities shift.

• Detail-oriented, customer-first approach with a proactive mindset and commitment to responsive service.