Customer Account Specialist (Aerospace)

About the Role As a Customer Account Specialist, you will serve as the primary point of contact for a portfolio of customer accounts in the aerospace sector. You will manage quotations, purchase orders, proposals, and day-to-day account activities while coordinating with Engineering, Manufacturing, Quality, and cross-functional teams to ensure customer requirements are met and new programs are supported. What You'll Do

• Manage assigned customer territories and accounts, serving as the primary point of contact for commercial and government customers while building and maintaining strong customer relationships.
• Research, prepare and submit bids for upcoming government programs.
• Utilize customer procurement portals to retrieve documentation and submit quotations, bids, proposals, and other required customer information.
• Prepare special commercial bid packages for pricing analysis and determination with management. Provide offers to customers.
• Hold RFQ and Contract Review meetings, coordinating cross-functional teams to ensure compliance with customer requirements, quality and ISO standards, required documentation, and risk mitigation planning.
• Review purchase orders, terms, conditions, and clauses, providing input as necessary to ensure customer requirements are understood and satisfied.
• Coordinate with cross-functional departments to communicate customer requirements, including product lead times, special markings, environmental guidelines, and other contractual requirements.
• Initiate, administer, and coordinate commercial sales/purchase orders, repair orders, customer credits, and ERP order entry and booking.
• Provide verbal and formal quotations, technical information, and follow-up to current and prospective customers. Expedite orders as necessary.
• Provide excellent customer service to existing and prospective customers to maintain and improve customer satisfaction.
• Address inquiries from government customers and serve as a backup resource supporting government contract activities.
• Research new developments and programs within assigned customer accounts, gathering customer intelligence and identifying new business opportunities.
• Recommend additional Dayton-Granger products and services by analyzing customer needs and promoting relevant product lines.
• Monitor and process incoming purchase orders, repair orders, confirmations, and requests for quotations.
• Other duties as assigned by Manager. What We're Looking For
• Bachelor's Degree in Business, Marketing, Supply Chain, Aviation Management, or a related field.
• Minimum of 5 years of experience in customer account management, contracts administration, inside sales, proposals, customer service, or a related business function.
• Experience working in the aerospace or aviation industry.
• Experience managing customer accounts and serving as the primary point of contact for assigned customers.
• Experience reviewing and administering customer purchase orders, contracts, RFQs, quotations, and customer requirements.
• Experience preparing proposals, bid submissions, RFQs, and contract review processes.
• Experience negotiating pricing and developing quotations for customers.
• Strong written and verbal communication skills with the ability to interact professionally with customers and cross-functional teams.
• Ability to read, interpret, and communicate customer requirements, contractual obligations, and technical information.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously.
• Proficiency with Microsoft Office products and ERP systems.
• Strong attention to detail and follow-through.
• Positive attitude, self-motivation, and willingness to take ownership of customer accounts and business opportunities.
• Willingness and ability to learn new procedures and processes. Nice to Have
• Experience supporting commercial and government customers.
• Familiarity with FAR/DFARS requirements.
• Familiarity with export compliance requirements (e.g., ITAR/EAR).
• Familiarity with customer procurement portals used to retrieve documentation and submit bids, proposals, and customer information.
• Familiarity with Infor ERP software. Compensation & Benefits
• Direct Hire, Full-time position with competitive pay; great benefits; work-life balance; stability; opportunities for growth.