About this role
HackerRank is seeking a Customer Account Manager for a hybrid role in Santa Clara, CA. The position focuses on delivering a strong customer experience for a portfolio of SMB customers, supporting them throughout their lifecycle, with guidance from senior team members. This is an early-career role designed to build foundational skills in customer renewals, relationship management, and account operations.
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular check-ins to ensure customers realize value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Requirements
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1–3 years of experience in a customer-facing role within a SaaS or technology environment (e.g., account management, sales development, customer success, or sales support).
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Organized, resilient, and able to manage multiple priorities in a fast-paced environment.
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Customer-focused and curious, motivated by understanding customer needs and delivering a positive, reliable experience.
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Strong written and verbal communication skills with the ability to explain concepts clearly.
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Nice to have
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Familiarity with HR tech, recruiting tools, or developer-focused products.
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Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
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A collaborative mindset and ability to work across teams (Support, Product, Sales) to meet customer needs.
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You will thrive in this role if
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You enjoy owning the customer relationship and championing their success.
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You are skilled at engaging HR/Talent and Technical decision-makers, helping them navigate hiring and workforce planning goals.
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You believe in long-term partnerships and being the trusted advisor for your customers.
Compensation
- This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000 (base salary and incentive-based compensation based on quota attainment).
- This range excludes stock options or benefits and may be adjusted based on business needs.
- Final offer may vary based on skills, experience, location, and other compensation components.