Customer Account Manager - SMB
About this role
HackerRank is seeking a Customer Account Manager for a hybrid role in Santa Clara, CA. The position focuses on delivering a strong customer experience for a portfolio of SMB customers, supporting them throughout their lifecycle, with guidance from senior team members. This is an early-career role designed to build foundational skills in customer renewals, relationship management, and account operations.
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular check-ins to ensure customers realize value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
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