Customer Account Manager

Customer Account Manager

locations Oconomowoc, Wisconsin

time type A tiempo completo

posted on Publicado ayer

job requisition id R15676

Empleados de Menasha Corporation, inicien sesión en su cuenta de Workday para solicitar puestos

ACERCA DE NOSOTROS (Y NUESTRO EMOCIONANTE FUTURO)

Menasha Corporation es un mundo de posibilidades. Nuestras dos empresas, Menasha Packaging y ORBIS Corporation, son líderes en sus sectores, y ofrecen productos de embalaje de cartón corrugado y plástico (además de servicios relacionados) a destacadas empresas mundiales.

Nuestros empleados marcan la diferencia y son prueba fiel de que las grandes ideas, la colaboración y la calidad convierten las posibilidades en éxito. Trabajar en Menasha Corporation permitirá que sus conocimientos se transformen en soluciones de vanguardia para nuestros clientes. Si le gusta que sus ideas se materialicen le apasiona lo que hace, llegó al lugar correcto.

Únase a nosotros y sea parte del poder de lo posible.

Acerca de la oportunidad We are looking for a Customer Account Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you’ll partner closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience from start to finish. If you enjoy problem-solving, building relationships, and making a real impact on customer satisfaction, this is the role for you. About ORBIS

At ORBIS Corporation, we believe the best solutions come from collaborative teams, innovative thinking, and people who are passionate about helping customers succeed. As part of the Menasha Corporation family, ORBIS is a leader in reusable packaging solutions across multiple industries. Join a company committed to quality, continuous improvement, and building long-term customer partnerships.

Location: Oconomowoc, WI

Schedule: 5 days/week in office Employment Type: Full-Time | Non-Exempt

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts and sales personnel.

• Manage the full order lifecycle—from order receipt through product delivery.

• Perform order entry, edits, maintenance, status updates, and expedite requests.

• Provide support through direct and ACD phone lines.

• Develop a strong understanding of ORBIS products and how they are used.

• Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.

• Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.

• Support the sales team with quotes, purchase order changes, and customer inquiries.

• Provide backup coverage for team members as needed.

• Contribute to ORBIS’ quality policy and continuous improvement initiatives.

• Perform other duties as assigned.

• What You Bring

• Required

• High School Diploma (or equivalent).

• 3–5 years of customer support or account management experience.

• Strong verbal and written communication skills.

• Ability to multitask and stay organized in a high-volume environment.

• Solid problem-solving skills with a focus on customer satisfaction.

• Comfort navigating multiple systems and software tools.

• Preferred

• Bachelor’s Degree.

• 5–10 years of customer support experience within an ISO-certified manufacturing environment.

• Prior ERP experience (SAP preferred).

• Familiarity with customer support processes, best practices, and customer loyalty strategies.

• Key Skills for Success

• Excellent communication and interpersonal abilities.

• High attention to detail and strong follow-through.

• Team-oriented mindset with the ability to lead by example.

• Ability to manage priorities and handle a fast-paced workflow.

• Strong understanding of customer service best practices.

• Work Environment

• Office-based with regular use of computer systems and standard office equipment.

• Why ORBIS?

• A collaborative, people-first culture.

• Opportunities for personal and professional growth.

• A company committed to quality, innovation, and continuous improvement.

• The chance to make a meaningful impact on the customer experience.

• ORBIS

• Dos empresas, una visión.

• Menasha Corporation abarca dos empresas de soluciones de embalaje y de la cadena de suministro que están a la vanguardia en el camino hacia un futuro sostenible. Fundada en 1849 y con su sede central en Neenah (Wisconsin), la empresa emplea a más de 7500 personas en 112 centros de Norteamérica y Europa.

• Nuestras empresas son fabricantes líderes de envases de cartón corrugado y plástico, y proveedores de soluciones para la cadena de suministro. Nuestra Packaging Company es el mayor proveedor independiente de soluciones de servicios de embalaje y para la cadena de suministro en Norteamérica. Diseñamos, imprimimos y creamos soluciones gráficas de embalaje, exhibición y promoción para más de 1800 marcas, tanto físicas como en línea.

• Nuestro negocio de ORBIS sostiene la creencia de que existe una mejor forma de optimizar las cadenas de suministro actuales, con productos y servicios de embalaje reutilizables. Los contenedores, los palés, el material de estiba, los sistemas a granel y las estanterías metálicas reutilizables mejoran el flujo del producto en toda la cadena de suministro, lo que reduce costos, aumenta la rentabilidad y fomenta la sostenibilidad.

• Reconocidas marcas de todo el mundo usan nuestros productos y servicios en los rubros de alimentos, bebidas, salud y belleza, medicamentos de venta libre, industria, automóviles y electrónica.

• Únase a nosotros para crecer profesionalmente en un ambiente repleto de entusiasmo, reconocimiento y oportunidades de crecimiento.

• Las posibilidades son infinitas. ¡Usted tiene el poder!

• Menasha Corporation y sus subsidiarias y afiliadas respetan el principio de igualdad de oportunidades. Todos los solicitantes que cumplan los requisitos tendrán las mismas oportunidades de empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, situación de veterano protegido, discapacidad o información genética.

• About Us

• Two companies, one vision.

• Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

• Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.

• Our ORBIS business believes there is a better way to optimize today’s supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.

• Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.

• Come build an exciting, rewarding career with us, where you’ll have opportunities to grow.

• The possibilities are endless. The power is yours!

• Why working for us can work for you.

• Our culture, based on a history of family ownership, encourages employees to create, collaborate, support communities, and build meaningful careers.

• We believe there’s strength in diversity and that our people are the power behind possible®. Equity, inclusion and diversity, workplace safety, and sustainability are values that are woven into the fabric of everything we do.

• Join Our Talent Community

• Let us know you’re interested in our company by joining our Talent Community and have two-way communication with our recruiters. Join Now

• Need help?

• Having difficulties with our application process? Click here to submit a support request.

• Síganos

• Menasha Corporation Terms Of Use

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