Customer Account Coordinator

About the Role

The Customer Account Coordinator is the primary liaison between customers and internal cross-functional teams across the full order lifecycle. You will resolve order and billing issues, support sales activities, and drive process improvements to ensure timely delivery and high customer satisfaction. The role is based in Ballwin/West County area with a hybrid schedule (in-office 4 days, 1 remote). What You'll Do

• Foster and maintain positive business relationships with current and prospective customers.

• Manage the full order life cycle for assigned customers to meet inventory replenishment requirements.

• Professionally handle customer interactions, including complaints and problem resolution, to maintain high customer satisfaction.

• Communicate order, account, inventory, and complaint statuses to internal and external stakeholders.

• Exercise independent judgment to meet department and company goals and suggest/implement process improvements.

• Perform mastered functions while continuing formal training in other functions and handle project work as assigned.

• Accurately enter and manage customer orders to execute business plans.

• Confirm and resolve pricing, product, promotion, and order discrepancies.

• Maintain accurate customer profile information to support order fulfillment.

• Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on-time delivery.

• Implement best practices to prevent invoice deductions and process inefficiencies.

• Coordinate product disposition (returns, transfers, non-stock sales, etc.).

• Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates.

• Log and communicate quality complaints and coordinate replacements as needed.

• Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems.

• Ensure customer account system data is current and accurate. What We're Looking For

• At least two years of account management/account coordinator or customer service experience

• Experience with Microsoft/Excel/PowerPoint

• Experience in a role requiring attention to detail

• Prior ERP experience (SAP/Oracle/Infor/Microsoft Dynamics/NetSuite/SalesForce/etc.) Nice to Have

• Prior manufacturing account management/customer experience

• Bachelor’s degree

• Experience with Oracle E-Business Suite Compensation & Benefits

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.