Custoemr Account Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, provide professional assistance, and help identify solutions based on customer needs. This role is ideal for individuals who enjoy communicating with people, building relationships, and developing customer service and business skills in a collaborative environment.

Responsibilities

• Assist customers with questions regarding products and services.
• Provide timely and professional customer assistance.
• Support customer follow-ups and account-related activities.
• Communicate product and service information clearly.
• Maintain accurate customer information and activity records.
• Assist with customer satisfaction and engagement initiatives.
• Identify opportunities to strengthen customer relationships.
• Communicate customer feedback to appropriate team members.
• Support customer outreach and business development activities.
• Collaborate with team members to meet service and business objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and relationship-building experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Excellent organizational and multitasking skills.
• Strong listening and problem-solving skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Previous customer service, account support, sales, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.