About this role
Cust Supp Mgt Professional
BCN, Mexico
(Hybrid)
Job Description
The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:
Responsibilities
- Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.
- Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.
- Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal.
- Support high end global customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.
- Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- Responsible for maintaining metrics relating to workload and revenue generating activities.
- Strong written and verbal communication and presentation skills
Other responsibilities may include:
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Collaborate effectively with internal Honeywell Aerospace resources to provide solutions
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Responding to customized contract requests - expedited and / or preferential
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Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.
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Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.
Qualifications
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YOU MUST HAVE
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0 years of proven experience in customer support management
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Strong leadership and people management skills
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Ability to build and maintain strong customer relationships
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Experience in driving process improvements and implementing best practices
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Additional Qualifications
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Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
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Ability to make sound business decisions and take quick actions to execute
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Exceptional verbal and written communication skills
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Demonstrate strong analytical and problem-solving skills
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Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
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Excellent time management and organization skills
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Working knowledge of export requirements and/or government regulations is a plus
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Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
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Knowledge of basic financial principles is a plus
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Demonstrated ability to work in a changing environment is strongly preferred
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Great grasp and passion for customer service
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Required Skills
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Customer Satisfaction
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Customer Support