About this role
About the Role The Current Product Quality (CPQ) Specialist is responsible for the Current Product Quality within the Quality Organization and acts as the Product Quality interface between Regional Quality and Platform for assigned model families, with the main focus on delivering the quickest possible technical solutions. The role coordinates Early Warning activities and field campaigns, driving action plans to improve product quality to meet warranty and roadmap targets and to continuously improve the product. What You'll Do
- Interact with the Product Support regional & market organizations and the Brands (Regions, Areas, Branches and Importers) for Pune produced combine & header.
- Properly identify, define, prioritize, and escalate current product quality and reliability issues from Regional Quality Teams and through analysis of Global Warranty reporting tools.
- Drive timely resolution of correctly prioritized product concerns through the 7 Step Process as a key member of the Current Product Management Team with particular responsibility for ensuring Root Cause identification and resolution effectiveness.
- Identify and develop Product Improvement Programs in respect for warranty, regulatory & safety concerns.
- Forecasting completion rates, identifying parts, labor, travel, and other variable expenses as necessary to achieve Regional & Management approval, monitoring completion rates and managing any necessary issues through to PIP closure.
- Support the markets by assisting in service meetings, being the Current Product Quality representative.
- Prepare and present concise feedback on KPI (Key Performance Indicators), Product Improvement Programs and open concerns to the stakeholders through different meetings and documents.
- To create and maintain Quality & Reliability Roadmaps for assigned product lines to achieve Product Reliability targets. What We're Looking For
- Interactions with the portion of the company exposed to Customers and Dealers: the interaction with the Product Support regional & market organizations and the Brands (Regions, Area’s, Branches and Importers) for Pune produced combine & header.
- Properly identify, define, prioritize, and escalation of current product quality and reliability issues coming from Regional Quality Teams and through analysis of Global Warranty reporting tools.
- To drive timely resolution of correctly prioritized product concerns through the 7 Step Process as a key member of the Current Product Management Team with particular responsibility with ensuring Root Cause identification and resolution effectiveness.
- Identify and develop Product Improvement Programs in respect for warranty, regulatory & safety concerns.
- Forecasting completion rates, identifying parts, labor, travel, and other variable expenses as necessary to achieve Regional & Management approval, monitoring completion rates and managing any necessary issues through to PIP closure.
- Support the markets by assisting in service meetings, being the Current Product Quality representative.
- Prepare and present concise feedback on KPI (Key Performance Indicators), Product Improvement Programs and open concerns to the stakeholders through different meetings and documents.
- To create and maintain Quality & Reliability Roadmaps for assigned product lines to achieve Product Reliability targets.