CSP Cloud Desk Support Desk

CSP Cloud Desk Support Desk

Bengaluru, India

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The (Function/Dept) Team: Dive into the world of Okta data insights as a CSP Cloud Operations! As a member of the CSP Cloud Desk Support Team, you will work with data in both AWS Systems and our Salesforce instance to drive informed decision-making and account accuracy. You will collaborate with cross-functional teams and stakeholders to optimize our sales makers’ experience and enhance overall business performance.

The Opportunity:

• Problem Solver: Ability to think critically and analytically.
• Innovative Thinker: Applies creative approaches to problem-solving.
• Self-motivated: Driven to excel in a fast-paced, data-driven environment.
• Excellent Communicator: Able to explain complex processes clearly to others.
• Detail-oriented: Meticulous in data analysis and documentation.

Your Impact:

• Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.
• Provide actionable recommendations for business growth and revenue generation.
• Ensure accurate customer segmentation for targeted marketing.
• Delivery of time sensitive custom Private Offers while adhering to Okta rules.
• Increased customer engagement through optimized campaigns and engagements.
• Enhanced performance of marketing campaigns through data-driven decisions.

What you’ll be doing:

• Support a regional theater sales team in systems administration and related tasks.
• Leverage multiple AI tools to further refine and sharpen Operations reporting capabilities.
• Collaborate with internal and external teams to map accounts and provide pipeline updates.
• Review deal structure and provide operational support for Private Offer creation.
• Review and take ownership of support tickets from initiation through resolution.
• Complete deal tagging across multiple tools to ensure proper sales compensation.
• Monitor origination sources and associate them with the correct SFDC Opportunity.

What you’ll bring to the role:

• Bachelor's degree or 3 years with the AWS Partner tools.
• Preference given for previous experience with AWS ACE and AWS Marketplace.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present complex findings to non-technical stakeholders.
• Ability to work independently and as a team, balancing multiple priorities and deadlines.
• Proven analytical thinking, problem-solving skills, and attention to detail.

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The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

U.S. Equal Opportunity Employment Information

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Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Pay Transparency

Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Okta

The foundation for secure connections between people and technology

The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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