About this role
C&S Outsourcing Expert (Hybrid)
Regular Employment
Location
Madrid, M, ES
Are you an experienced operations professional with a passion for driving efficiency and leading external partners? Do you enjoy working in a dynamic, international environment where you can influence processes and make a real impact? Then this could be the right opportunity for you.
About the Role
We are looking for a C&S (Credit and Surety) Outsourcing Expert to join our C&S Operations team in Madrid, reporting to the Global Head of C&S Operations.
In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business. You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.
You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization.
The role includes close collaboration with our external service provider, particularly with the operational team based in Bucharest.
Key Responsibilities
- Lead and oversee the outsourced Technical Accounting team, ensuring delivery against agreed targets, service levels, and quality standards
- Build and maintain effective relationships with key internal stakeholders